Packt Publishing - ITIL 4 Foundation Complete Course with 2 Practice Exams

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Packt Publishing - ITIL 4 Foundation Complete Course with 2 Practice Exams
English | Size: 1.36 GB
Category: CBTs

Table of Contents

Introduction
Service Management
Four Dimensions of Service Management
Service Value System
Guiding Principles
Service Value Chain
Continual Improvement
General Management Practices
Service Management Practices
Technical Management Practices
Conclusion

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