Brilliant Customer Service: How To Impress Your Customers!

[LeeAndro]

Last updated 11/2015MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHzLanguage: English | Size: 896.61 MB | Duration: 1h 15m

Enhance your customer support and truly differentiate yourself from your competition!​

What you'll learn
Acquire and immediately implement strats that will ensure high quality customer service
Enhance their people skills in a way that will truly differentiate them from the competition
Handle any complaints they receive
Deal with difficult or angry customers
Requirements
There are no further requirements for this course, only the desire to attain a high quality customer service.
Description
The course is aimed at providing you with the opportunity to enhance your people skills in a way that will truly differentiate you from the competition. We will explore different models of high quality customer service, strats to improve your skillsets, and tactics that your customer service representatives (CSRs) can easily acquire and implement immediately. Furthermore, you will learn how to handle any complaints you receive in a totally professional manner. You will be introduced to the benefits of customer relationship management (CRM) and will learn how it can become the vehicle that drives up your standards of service. The most important elements of the course include: Face-to-face contact with your customersThe most effective use of telephone, email and CRM in the communication processHow to deal with difficult or angry customersLiberating your front line people so that they can truly enjoy the customer experience The course is designed for the following groups of people: Those who need to make strat decisions about how their customer service levels need to be adjustedThose in the front line of customer serviceCustomer service relationship managersEveryone involved in relationship development and client acquisition Mr. Hunt's style is often described as 'inspirational'. His goal is to always create positive change in people with whom he works. He has significant experience in successfully operating at all organizational levels-from the induction phase, through first line management, and right up to board level. Additionally, he is able to strike the appropriate level of debate on every occasion. Mr. Hunt is the MD and principal facilitator of UK Sars. His work is well known in many countries, e. g., in Europe, in the USA, in the Middle East, and in India. His delegate evaluations are excellent, averaging 9.0 on a 10 point scale.

Overview

Section 1: Brilliant Customer Service

Lecture 1 Course Overview: Brilliant Customer Service

Lecture 2 The Main Idea of Brilliant Customer Service

Lecture 3 Face to Face with our Customers

Lecture 4 Communication Processes in Customer Service

Lecture 5 Dealing with Difficult or Angry Customers

Lecture 6 Strategy for Brilliant Customer Service

People who need to make strat decisions about how their customer service levels need to be adjusted,Customer service relationship managers,People in the front line of customer service,Everyone involved in relationship development and client acquisition

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