Master Course Of Amazon Connect

[LeeAndro]

Last updated 10/2022MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHzLanguage: English | Size: 299.40 MB | Duration: 0h 58m

AWS - Connect - Cloud Contact Center - Public cloud customer contact center

What you'll learn
Understanding Importance and benefits of Connect
To analyze the features of Connect
Understanding the omnichannel cloud contact center and capabilities of Connect
How to setup a Connect and Remote Contact Center Agents
How to create personalized experiences for your customers and understanding the business benefits of connect.​

Requirements
No prograaming experience needed. You will learn everything you need to know.

Description
This Master Course of Connect - AWS Contect will explain about the Introduction and Importance of Connect as well as features, capabilities and business benefits. Connect is an Web Services (AWS) public cloud customer contact center service. Connect enables customer service representatives to respond to phone calls or chat inquiries from end customers just as if the contact center infrastructure was set up and managed on premises. Connect provides a seamless omnichannel experience for agents and managers for voice, chat, and task management to ensure customers are routed with their conversation's full context or work across applications when switching channels. Connect has a single user interface (UI) across voice, chat, and tasks for contact routing, queuing, analytics, and management. This omnichannel experience means your call center agents don't have to learn and work across multiple tools. Connect features :Telephony, omnichannel, and automation. Telephony. Agent experience. Agent application. Artificial intelligence and machine learning. Agent assist. Forecasting, capacity planning, and agent scheduling (preview) Contact forecasting. Setup, administration, and reporting.Integrations and partners.In this master course, you can learn 5 topics1. Introduction and Importance of Connect 2. Features of Connect3. Capabilities of Connect4. Connect and Remote Contact Center Agents5. connect and Business benefits

Overview
Section 1: Master Course of Connect - Video Lectures

Lecture 1 Introduction and Importance of Connect

Lecture 2 Features of Connect

Lecture 3 Capabilities of Connect

Lecture 4 Connect and Remote Contact Center Agents

Lecture 5 connect and Business benefits

All UG, PG Students and who are willing to learn AWS - Connect - Anyone can learn

HomePage:

https://www.udemy.com/course/awsconnect/

DOWNLOAD

https://1dl.net/acdfhqe9kxbr