Lynda - How to Get Great Customer Service

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Lynda - How to Get Great Customer Service
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 29M | 198 Mb
Genre: eLearning | Level: Intermediate | Language: English

Great customer service often comes down to an interaction between two people: the employee and the customer. By becoming the type of customer who employees will go out of their way to serve, you can consistently get better service. And as you learn to get great service, you can also develop valuable skills to help you serve your own customers at a higher level.

Great customer service often comes down to an interaction between two people: the employee and the customer. By becoming the type of customer who employees will go out of their way to serve, you can consistently get better service. And as you learn to get great service, you can also develop valuable skills to help you serve your own customers at a higher level.

Topics include:
- Building relationships
- Choosing the best service channel
- Being the best customer
- Solving problems together

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